Shipping policy

Shipping

Please note, with the current COVID-19 virus, there will be delays with orders being processed, as the new laws in Australia dictate the number of staff we can have on site to prepare the orders. Thank you for your understanding

*All shipping times exclude clearance/customs delays

Please note that, Koka uses Couriers Please for most deliveries. Couriers Please is an Australian based courier company, specialising in E-commerce businesses.

Couriers Please sub contracts reputable couriers (Within Australia) and other reputable international courier services for deliveries.

All Koka Dept deliveries come with a Couriers Please tracker. For ALL delivery enquiries on your order, please contact Couriers Please, as you are the recipient of the package, and Couriers Please will only communicate with you with regards to the delivery, not Koka Dept.